Условия пользования
Please read these Terms and Conditions before you start playing at FatBet Casino as they contain the explanation of your rights and obligations as a FatBet player. In addition to our Terms and Conditions, you must also read Our Privacy Policy with caution, it states how we collect and use your personal information. These Terms and Conditions together with additional obligations, including but not limited to our Privacy Policy that are placed on FatBet casino website and/or software constitute a legally binding agreement between FatBet online casino and you as the user.
Last updated 18.09.2023.
1. Introduction
1.1 By using the site and/or any services provided by fatbet.casino (“CloudTech Gambling B.V.”, FatBet','We', “Our”, “Us”) , you (“You,' User', “Account holder”) agree to be bound by the following terms and conditions and privacy policy laid out on this website.
1.2 If at any point you disagree with these terms, we ask You not to use this website.
1.3 FatBet is operated under the license of The CloudTech Gambling B.V. (Curaçao eGaming License (#1668/JAZ).
1.4 The payments services to cardholders are provided by TG CloudLab Company Ltd (HE 447213), Cyprus company with registered address at: Peiraios 30,1st floor, office 1, Strovolus, 2023, Nicosia, Cyprus.
1.5 The CloudTech Gambling B.V., a company regulated by the laws of Curacao, processes payments exclusively for Paysafecard, Skrill, Neteller, Interac and eZeeWallet.
1.6 We reserve the right to update the Terms and Conditions from time to time. In such cases, we will notify You by posting a new version of the Terms and Conditions Agreement on a page of Our website. The modified agreement comes into force upon posting on the site. Your continued use of Our services after the above period constitutes acceptance of such changes to these Terms and Conditions. For this reason, we strongly recommend that You constantly check for updates to Our Terms and Conditions.
1.7 The games supplied, leased, developed, transferred for management and operations to FatBet casino by third party providers may come with terms and conditions of their own. If there is a conflict between their terms and conditions and these terms and conditions, such terms and conditions shall prevail.
1.8 FatBet provides support from 10am to 22pm CET 7 days a week.
1.9 You can send an email to [email protected] , use the contact form available or chat.
1.10 FatBet takes full responsibility of its employees, agents, branch or entity to which it may outsource business activities.
2. Registration.
2.1 To register on FatBet, You are required to complete a form with the following information: first name, last name, date of birth, address, email, telephone number, gender, password.
2.2 By registering on FatBet, You hereby declare and warrant that You:
2.2.1 are 18 years old or more and You do not have an account.
2.2.2 are not a permanent resident or citizen of Curacao.
2.2.3 are solely and entirely responsible for compliance with laws governing the jurisdiction where you live. Internet Gambling may be illegal in the jurisdiction in which you are located; if so, You are not authorized to deposit on FatBet.
2.2.4 have submitted all personal information on your account accurately and truthfully.
2.2.5 take part in bets in your own name and not for commercial use on or behalf of third parties.
2.2.6 understand in full the methods, rules, and procedures for taking part in bets.
2.2.7 are aware that you can lose money by making a bet.
2.2.8 have not deposited money that is derived from any activity which is illegal.
2.2.9 agree to indemnify and hold harmless FatBet, The CloudTech Gambling B.V. and its officers, directors, employees, agents, licensors, suppliers and any third party content and service providers to the site from and against all losses, expenses, damages and costs resulting from his violation of the Terms & conditions.
2.2.10 are expressly prohibited from using a VPN, proxies or devices such as robots, any other external player assistance (EPAs) program, or techniques that distort normal game play and give the player an unfair advantage. The use of a Martingale system is prohibited.
2.3 You should not communicate or give access to your password to anyone. It is your sole and exclusive responsibility to ensure that the login details are protected and kept securely.
2.4 Where Internet Gambling is illegal in the jurisdiction in which you are located, you are prohibited from using FatBet Casino services.
2.5 By accepting these Terms and Conditions, You confirm that You know and fully understand the Laws concerning online gambling in your country of residence.
2.6 You are strictly prohibited from joining Our casino or play the games if You are located or residing in the following countries: United States, Curacao, Democratic People's Republic of Korea (DPRK), Great Britain, Italy, Israel, Myanmar, Turkey, Iraq, Iran. Some jurisdictions have their own regulations for instance (France, Spain, etc.). It is the User's sole responsibility to check if their country of residence allows gambling.
2.7 NetEnt content shall not be served in the following territories:
2.7.1. Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Democratic People's Republic of Korea (DPRK), Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.
2.7.2. Regulated Territories: Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.
2.7.3. NetEnt Branded games territories:
Jumanji, emojiplanet, Guns & Roses, Jimi Hendrix, Motörhead and Conan cannot be offered in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia,China, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe. Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United Kingdom, United States of America.
Planet of the Apes Video Slot must not be offered in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Bahamas, Botswana, Cambodia,China, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, India, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Qatar, Russia, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Thailand, Trinidad and Tobago, Tunisia, Turkey, Uganda, Yemen, Zimbabwe. Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, United States of America.
Vikings Video Slot must not be offered in the additional jurisdictions: Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Cambodia, Canada, China, Ecuador, France, Guyana, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, Philippines, Qatar, Russia, Singapore, South Korea, Sudan, Syria, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United States of America, Uganda.
Narcos Video Slot must not be offered in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Cambodia, Canada, China, Ecuador, France, Guyana, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, Philippines, Qatar, Russia, Singapore, South Korea, Sudan, Syria, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United States of America, Uganda.
Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man), can only be played in the following territories: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.
Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man) may only be played in the following territories: Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino,Serbia, Slovakia, Slovenia, Turkey and Ukraine.
Street Fighter Video Slot must not be offered in the following territories: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia,Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island,Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland,Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, SaintEustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
Fashion TV Video Slot must not be offered in the following territories: Cuba, Jordan, Turkey, Saudi Arabia.
2.8 You are permitted to open one account only.
2.8.1 If You have opened multiple accounts FatBet reserves the right to close those accounts, confiscate winnings derived from multiple accounts and ban You from FatBet.
2.8.2 Accounts are not transferable. You shall not grant access to your account to any third party.
2.8.3 When making changes to your account You may be required to submit updated information as may be requested to verify your account.
2.9 If You disagree with the outcome of any particular gambling offered by Our Casino, you must notify us as a complaint, not later than seven calendar days after the date of your session.
2.9.1 If You don’t agree with any other matters, not directly related to the outcome of a particular game of chance offered by Our casino You must submit your complaint not later than one calendar month after the session date.
2.10 We recommend that You print (or save) rules, policies and transaction records.
2.11 User confirms not be an employee or a relative of an employee and not be an ex-employee or a relative of an ex-employee of CloudTech Gambling B.V., or any group company of The CloudTech Gambling B.V. and their associate entities. This breach may result in the permanent closure of your account and confiscation of any winnings.
3. Account Verification and Anti-Money Laundering Policy
3.1 By agreeing to these Terms of Service, You authorise FatBet to undertake verification checks as may be required , including third parties such as regulatory bodies to confirm the age, identity and contact details for the prevention of Terrorist financing and money laundering
3.2 If You deposit and/or request a withdrawal, we may request the following documentation:
3.2.1 Copies of the cards used (front and back). You must leave the first 6 and last 4 digits visible of the card number. You should hide the other 6 digits as well as the CVV.
3.2.2 A copy of a recent utility bill matching the recorded address on Your account.
3.2.3 A copy of ID card or passport with photo
3.3 We reserve the right to request additional documentation and use any tool or service to successfully verify Your identity, source of funds or source of wealth when deemed necessary.
3.4 FatBet reserves the right to examine and confirm a Player’s identity at any time.
3.5 Any attempt to circumvent security checks will result in the closure of your account and the confiscation of any winnings
4. Deposits
4.1. In order to take part in gambling on the Site, you must place a certain amount of money in your account.
4.2. You acknowledge and undertake that:
4.2.1. The funds deposited into your account are not of criminal, illegal or unauthorized origin;
4.2.2. You agree not to reverse previous transactions, deny or reverse payments made by you, which may cause a third party to charge back money to evade legal liability.
4.3. We cannot accept funds from third parties: friends, relatives, spouses, partners, etc. You are required to deposit funds into your account only from an account, payment card or system registered in your name. If a security check determines that this condition has been violated, all winnings may be confiscated and the account blocked.
4.4. In case of requesting a bank transfer to return funds to their rightful owner, all costs and commissions are covered by the recipient.
4.5. When replenishing your account using SMS, you can use only one phone number. It must be listed in the player's profile. Users cannot use any form of credit from mobile network operators to top up their accounts, even where the latter offer this service. In cases where there is a negative balance on the account, it will not be possible to send SMS using such SMS loans. Violation of this rule entails the inclusion of the violator's name in the black list and blocking of the account.
4.6. We do not accept cash payments sent to us under any circumstances. We may use various electronic payment processing organizations or financial institutions for electronic payments, including payments and disbursements to our players. Unless the rules and conditions of such institutions conflict with the terms of the Agreement, you agree to be bound by such rules.
4.7. All information on the minimum and maximum deposit amounts for currencies is indicated on the deposit replenishment page.
4.8. In case of suspicious or fraudulent deposits into an account, the Company has the right to block such an account, cancel payments and recover winnings. We have the right to report payment fraud and illegal activities to the appropriate authorities. We have the right to use the services of collection agencies to recover payments. The Company is not responsible for the unauthorized use of credit cards, whether reported stolen or not.
4.9. As part of our fight against fraud, terrorist financing and money laundering, all deposits must be wagered at least once before they can be withdrawn.
4.10 You confirm that the deposits made are legitimate and will not be used as fraudulent transactions/chargebacks.
4.11. We have the right to use the positive balance of your account to pay off the amount that you must reimburse the Company, including cases of repeated bets or bets in accordance with clause 2.8, clause 3.
4.12. You fully understand and accept that your account is not a bank account. Thus, insurance, guarantees, replenishment and other methods of protection from the deposit insurance system and any other insurance systems do not apply to it. Interest cannot be accrued on funds in your account.
4.13 FatBet recommends that you keep a copy of your transaction details and policies and rules.
5. Withdrawals
5.1. You can submit a request to withdraw money from your account at any time, provided that:
5.1.1. all payments transferred to the account have been verified and none of them have been canceled or reversed;
5.1.2. the verification actions discussed in section 3 were carried out properly.
5.2. When submitting an application to withdraw funds from your account, you should consider the following points:
5.2.1. Your profile must be completely completed;
5.2.2. funds must be withdrawn using the same method that was previously used to deposit them into the account;
5.2.3. You must have at least one deposit;
5.2.4. in cases where the amount requested for withdrawal exceeds 1000 EUR, a verification procedure is mandatory. This is done by sending a copy or digital photograph of the player’s identification document, for example, a passport or ID card. The company also has the right to request other additional documents;
5.2.5. in cases where the transfer of funds took place using a telephone operator, payments are made only 2 - 3 weeks after the last deposit made in the specified method has been credited to your account. Such deadlines are due to mandatory fraud checks;
5.2.6. if the turnover of funds, also known as the amount of bets on the account, is less than double the amount of the deposit, the Company has the right to withhold from the player’s game account a commission in the amount of 30% of the desired withdrawal amount (but not less than 0.5 EUR) as expenses for making the payment.
5.3. To ensure your safety, you can withdraw no more than 2,000 euros per day, no more than 5,000 euros within 1 week, and no more than 20,000 euros within 1 month.
5.4. fatbet.casino offers a wide range of withdrawal methods. Depending on the method chosen, withdrawals may be subject to a fee. In addition, your bank may charge additional service fees. The commission amount may change periodically.
5.5. fatbet.casino returns the funds to you in the same way that you previously chose to deposit it.
5.6. In most cases, fatbet.casino has a no-commission policy on deposit methods in support of loyal customers. However, players are not allowed to deposit or withdraw funds from the system if they are using it as an intermediate facility to transfer money. Such players will be dealt with on a case-by-case basis and will be required to pay back any unpaid commission. This behavior may be considered indicative and may be reported to AML management. This policy may be changed in the future.
5.7. When withdrawing funds to any payment system, a one-time service fee of 3% is charged (regardless of the number of withdrawal requests previously made by the client).
5.8. You confirm that you agree to our withdrawal schedule. Requests for withdrawal of funds are processed around the clock. The company is not responsible for any delays in payment processing that occur after our managers have processed the withdrawal request.
5.9. Each individual withdrawal request, unless encumbered by primary or secondary identification, origin of funds or winning history, may take up to 5 business days to process, however the Company will make every effort to process requests as quickly as possible.
5.10. The company has the right to set its own limits on the minimum and maximum amount of deposits and withdrawals of funds per transaction and change them at any time at its discretion and without prior notice, but with the announcement of the details of the limit on the official website. website fatbet.casino within 14 working days from the date of entry into force of the new conditions.
5.11. There are some restrictions on withdrawal of funds if there are active and inactive bonuses on your fatbet.casino gaming account (see clause 6 of the Terms).
5.12. In cases where the amount of your withdrawal request exceeds the total amount of your deposits (including the amount on your balance) by 10 times or more, you will be limited to 5000 EUR (or the equivalent in your currency) for withdrawal per month.
5.13. To withdraw funds, you are encouraged to use the same method that was used to make a deposit, if available. Otherwise, you can choose the bank transfer option.
5.14. We reserve the right to cancel a withdrawal and send it to another payment method at our sole discretion.
5.15. Other conditions for withdrawing winnings are negotiated separately with the site Administration.
6. Bonus
6.1. A bonus is a gift that you can receive from the company using a promotional code or automatically.
6.2. You can receive bonuses as part of general or individual promotions. The conditions for accruing a gift depend on its type.
6.2.1. Deposit bonus (cash bonus). You replenish your account and additionally receive bonus funds. This bonus has a percentage and a maximum possible amount.
6.2.2. No deposit bonus. Accrued without replenishing the account. In the “Casino” section, the no deposit bonus is free spins (free spins).
6.2.3. A player who has used any no deposit bonus must make a deposit to fulfill the KYC requirements and AML policy.
6.3. You will receive bonuses not on your main balance, but on a special bonus account.
6.4. Casino bonuses cannot be wagered in Instant games, card games, roulettes and Live casinos.
6.5. Any bonus accruals and gift free spins (free spins) are available for wagering within a certain period, according to the terms of a specific promotion. If after this period any of the bonuses are not wagered, they will be automatically canceled
6.6. Only when the amount in the player’s real account is zero does he start playing with bonus money.
6.7. All winnings received when playing with bonus money are credited to the player’s bonus balance.
6.8. If a player tries to withdraw funds without fulfilling the wagering conditions for the bonus balance and/or free spins, the bonus balance and/or free spins will be debited from the balance accordingly after confirmation of the withdrawal request.
6.9. We reserve the right to closely monitor players and confiscate all relevant winnings if bonus abuse is discovered.
6.10. It is prohibited to create new accounts to receive a gift again. We can also impose restrictions, including the cancellation of bonuses and winnings on them, if we detect unfair play on the part of the user using strategies with minimal risk.
7. Inactive accounts
7.1. An account that is inactive greater than 6 months after the latest active session will be considered inactive.
7.2. We may apply a monthly administration fee of 5.00 Euros for inactive accounts until such accounts are once again active or are no longer in credit. We will contact the account owners before the administration fee is applied.
8. Termination
8.1 You may close your account at any time by contacting customer support. The closure of an account may take up to one business day.
8.2 If FatBet becomes aware of suspicious activity that might indicate fraud, money laundering, collusion or cheating, FatBet reserves the right to freeze your account until investigations have concluded. This may result in the permanent closure of your account and the confiscation of any winnings.
8.3 FatBet reserve the right to inform relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, fraudulent or improper activity, and You agree to cooperate fully with Us to investigate any such activity.
8.4 FatBet reserves the right to decline the opening of an account or close an existing account without explanation.
8.4.1 All contractual obligations previously made to the account holder will be honoured on closure of such an account.
8.5 In the event of a breach of Our Terms of Conditions, we reserve the right not to refund your deposit. Refunds of the deposit upon your request will be solely at the discretion of management. If the requested refund has been approved by FatBet, it will only be processed using the same deposit method and only after confirmation of the origin of funds and account. Refunds can be made no earlier than seven days after making a deposit.
8.6 If You close Your account,Your participation in any current or future marketing offer, as well as any pending or granted bonus, will be cancelled.
9. Customer Support
9.1 Customer support is available everyday from 10:00 to 22:00 CET on live chat, or by email.
9.2 Spamming, insulting or harassing the customer support agents is prohibited. This may result in the closure of Your account.
9.3 If You want to submit a complaint about any issues related to FatBet Casino, please contact [email protected] . We will make all efforts to resolve your issue in the shortest possible time where possible.
10. Copyright/Trademark
10.1 FatBet holds directly or under licence from third party rights owners the copyright of all the text, images, and videos provided on this website. You must respect these copyright and/or trademarks.
11. Limitation of liability
11.1. The website and the games are provided with no implied or express warranty. Players enter the website and participate in the games at their own risk.
11.2. Without prejudice to the generality of the preceding provision, the online casino, our partners, employees, directors and service providers do not warrant that the games, software and the websites are: a) are accessible without interruptions; b) are free from errors; c) fit their purpose.
11.3 In the event of game error, bets may be voided, rounds reset, winnings maybe cancelled.
11.4 In the event of a payment error, you agree to reimburse the difference in the case of:
a. Deposits are not debited but player account is credited
b. Winnings paid in error
11.5. The online casino, our partners, employees, directors and service providers shall have no liability for any possible direct or indirect, incidental, special, consequential or otherwise costs, loss, damages or expenses arising in relation to your participation in the games or using the website.
11.6. Hereby You agree to hold Us, our partners, employees, directors and service providers harmless and to fully indemnify Us for any loss, costs, damages, expenses, claims and liabilities that may arise in relation to you participating in the games or using the website.
11.7. Regardless of the cause of action, Our liability arising in connection with You using the website shall not exceed one hundred euro.11.8. You take full responsibility for using the website or participating in the games, in case such activity is lawfully prohibited in your country of residence.
11.9. We shall not be responsible for possible omissions or actions made by your ISPs (Internet Service Providers). The possible disputes between the ISPs and you will not involve Us.
13. Interpretation
13.1 The original text of the Terms is in English and any interpretation of them will be based on the original English text. If the Terms and Conditions or any documents or notices related to them are translated into any other language, the original English version will prevail.
14. Applicable Law
14.1 This Agreement, its interpretation, implementation, and the relations that bind the parties are governed by the laws of Curacao.
14.2 Any litigation or claim arising directly or indirectly from this contract will be submitted to the competent court of Curacao which has exclusive jurisdiction.
15. Marketing and information
15.1. In order to provide you with certain types of information, CloudTech Gambling B.V., with your explicit consent, may send informational messages to the email address specified during registration. At any time, you can change the subject of such mailing list or unsubscribe from it.
