Аккаунты, выплаты и бонусы
1. Your account on fatbet.casino
1.1. Registration and opening of an account on fatbet.casino.
1.1.1. In order to take part in the game of fatbet.casino on real money, you must register and make a deposit into your playing account ("Account").
1.1.2. fatbet.casino shall be entitled to appoint providers of payment systems, which will act, receive funds and carry out the payment on behalf of fatbet.casino.
1.1.3. You can have only one user account and the playing account on fatbet.casino. If you try to create more than one user account on fatbet.casino, we reserve the right to block or terminate any of your playing and user accounts or all of your playing and user accounts. fatbet.casino has the right to remain one playing account and user account open at its own discretion. You are allowed to withdraw all game funds from the blocked account.
1.1.4. If you notice that you have more than one account on fatbet.casino under different names, you must immediately notify fatbet.casino at [email protected].
1.1.5. The request to open an account onfatbet.casino is made by completing the registration form and sending it to fatbet.casino online. fatbet.casino reserves the right to refuse to open an account.
1.1.6. You must enter all mandatory information in a registration form, namely, to confirm your identity, specify the address and contact information, including a valid email address, place of residence, the relevant payment information; all of this information must be correct and valid. You are solely responsible for the accuracy, completeness and correctness of the information provided by you, and thus confirm and assure fatbet.casino that the information provided by you is true, complete and correct. You are hereby informed that fatbet.casino conducts the verification procedure of players placing deposits, both independently and with the involvement of third parties, and if you provide false or misleading information, your account may be blocked or closed on fatbet.casino.
1.1.7. As part of the registration process, you must choose a username and password with which you will access the website. Your sole responsibility is to ensure the security of the data for the login. You do not have to report to someone your data to log in the system. fatbet.casino shall not be liable for whatsoever incorrect use or misuse of your account on fatbet.casino by third parties as a result of disclosure by you of your data for the login intentionally or accidentally, actively or passively to any third party.
1.1.8. Your username and password for the account are for your personal use and should always be kept secret. Your account is intended solely for your personal use, so provided that you have given us through it all the requested information, and it is true, we are entitled to assume that all payments and playing operations are carried out by you. We are not responsible for the access to your account by any third party, and the Operator under no circumstances shall be liable for any damage suffered by you as a result of unauthorized use of your password by another person, as well as unauthorized access to your account. All the transactions, under which your correct username and password were entered, regardless of whether it was done with your consent or not, will be considered as valid. You should change your password regularly and must not disclose it to third parties. You can, at any time, change your password in "My Account" on this Website. We never ask users about their password. It is not necessary to write any personal data in a password, such as names, birth dates, phone numbers, and other familiar words. This will help to prevent unauthorized access to your account. Your sole responsibility is to ensure the confidentiality of your username and password, and you are responsible for all cases of unauthorized and illegal use of your data. We strongly recommend disabling beforehand the storing passwords function in the browser, to ensure stable operation of a robust program to protect against viruses and spyware, and firewall on your computer. If you do not use your computer, you must be sure to log out and shut it down. You should also refrain from using your account at Internet cafes, libraries and other public places that have Internet access. In case of the loss or unauthorized use of your password, you must inform us about it. You should also contact us immediately if you believe that a minor has got access to your account.
1.1.9. Loss of password followed by failure to participate in any fatbet.casino games whatsoever shall not be a cause to claim any compensation. Neither shall loss of a password be a cause to cancel bets on sports or a withdrawal request.
1.2. Allocation of funds to your fatbet.casino playing account
1.2.1. You can participate in any game, but if you do not have enough funds on the playing account of fatbet.casino, fatbet.casino shall not provide any credits to participate in the games.
1.2.2. All information required for placing funds to your playing account of your account on fatbet.casino is presented on the pages of "CASH" and "Deposit" of this Website. You can use any convenient way for you to deposit money into the account listed on these pages. A list of possible methods of deposit can be changed periodically. Please note that some ways of placing funds into the account may not be available in some countries.
1.2.3. Depending on the method of placement of funds into the account, the amount of the deposit may be subject to a charge. The current amounts of such charges on deposits are specified for each deposit method in the "Cash" and "Deposit". Regardless of these charges, your bank may also charge a fee for the transfer of funds and other payment methods.
1.2.4. You guarantee that the funds that you deposit into your account do not have criminal and/or illegal and/or unauthorized origin;
1.2.5. You agree not to reject from the prior transactions or deny or reverse any payment made by you, which can cause refund by a third party in order to avoid any legal responsibility.
1.2.6. The company does not accept funds from third parties, that is, friends, relatives, partners and/or spouses. You need to deposit cash into your account only from the account/system and/or payment cards, which are registered in your name. If during the security check, we find a violation of this provision; all winnings can be confiscated and returned.
1.2.7. When using bank transfers, credit or debit cards to deposit the account, the funds will be credited only after fatbet.casino receives a confirmation and authorization code. If fatbet.casino does not receive such authorization, these funds will not be credited to your account.
1.2.8. In accordance with the recommendations of Payment Card Industry Security Standards Council, customer card details are protected using Transport Layer encryption — TLS 1.2 and application layer with algorithm AES and key length 256 bit.
1.3.1. fatbet.casino reserves the right to initiate primary or additional account's identity verification at any time and at its own discretion, as well as use additional procedures and means of verification in case the need arises. To verify the user's identity, fatbet.casino has the right to request an identification document (including, but not limited to, a copy of your passport/ID card/or any used payment card, current utility bill issued in your name) and/or hold a video conference (e.g. Skype video call) and/or request a video recording of your game session with constant video recording. If you do not provide or cannot provide us with such information, then we have the right to suspend your account and/or permanently terminate your account until you provide us with the required information, and/or permanently close your account if it is not submitted.
You will be informed about the need for a videoconference with fatbet.casino representative via online chat on the website when you contact us, or you will receive a corresponding message to your e-mail specified during registration.
A video conference with fatbet.casino representative can be of the following types:
- for a person's identity. This procedure is needed for additional user identification in case of email change, two-factor authentication being disabled, etc.
- with questions from a fatbet.casino representative. This procedure is needed for additional identification of the user in case you violate the rules of the project or in case of suspicious activity. Video conferencing takes 21 days since the account is blocked. If you do not complete this procedure within the specified time, the account will be blocked without the possibility of recovery.
1.3.2. In case the account is checked due to suspicions of fraudulent actions (including when the one who plays is not the account holder, if the software was used, etc.) fatbet.casino may request a video recording of the game session of the account holder.
You will be informed about the need to provide a recording of your game session with constant video recording via online chat on the website when you contact us or you will receive a corresponding letter to an e-mail that was specified during sign up.
A game session can be of the following types:
- with a representative of CloudTech Gambling B.V. This procedure can be carried out from one to three hours.
- without a representative of CloudTech Gambling B.V., with a request to provide a recording of a gaming session and constant video recording. The recording duration is determined individually.
21 days are given from the moment the account is blocked in order to provide a game session recording. If you do not provide the video within the specified period, the account will be blocked without the possibility of recovery.
1.3.3. Verification procedures can only be performed with the owner of the account. During the verification it is necessary to have the original of your valid passport, a camera (PC or smartphone), a microphone and a room where you will be alone with an interruption-free Internet connection. In order to hold a video conference with the game session, it is also necessary to have a device that displays a screen that will show all gaming activity during the above mentioned procedure (laptop, PC).
1.3.4. Consideration of the verification results for the personal identification takes up to 24 hours, with questions - up to 30 calendar days, with a game session - up to 90 calendar days. You will receive a corresponding letter on the results of verification to the specified e-mail address. If the result of verification reveals any violations, we reserve the right to take appropriate action in accordance with the violated paragraphs of this agreement up to the complete blocking of your account. Complaints against decisions made by fatbet.casino can be directed to the Curacao eGamings of Curaçao. E-mail: [email protected]
1.3.5. In case of suspicious or fraudulent cash replenishments, including the use of stolen credit cards and/or any other activity of fraudulent nature (including any refunds or cancellation of payments), fatbet.casino reserves the right to block your account, cancel any payment made and recover any winnings. We have the right to inform the relevant authorities and/or organizations (including the credit information agencies) of any fraud payments or other illegal activities. We reserve the right to hire collection agencies to return payments. Under no circumstances, fatbet.casino shall be liable for any unauthorized use of credit cards, irrespective of whether it was stated or not about the theft of credit cards.
1.3.6. fatbet.casino does not grant any credits for the use of our services.
1.3.7. You acknowledge and agree that your account is not a bank account and, therefore, the insurance, guarantees, replenishment or any other instruments of protection from the deposit insurance or banking insurance, as well as any similar insurance systems will not be available. The interests on the funds available in your account are not charged.
2. Withdrawals
2.1. You can submit a request to withdraw money from your account at any time, provided that:
2.1.1. all payments transferred to the account have been verified and none of them have been canceled or reversed;
2.1.2. the verification actions discussed in section 3 were carried out properly.
2.2. When submitting an application to withdraw funds from your account, you should consider the following points:
2.2.1. Your profile must be completely completed;
2.2.2. funds must be withdrawn using the same method that was previously used to deposit them into the account;
2.2.3. You must have at least one deposit;
2.2.4. in cases where the amount requested for withdrawal exceeds 1000 EUR, a verification procedure is mandatory. This is done by sending a copy or digital photograph of the player’s identification document, for example, a passport or ID card. The company also has the right to request other additional documents;
2.2.5. in cases where the transfer of funds took place using a telephone operator, payments are made only 2 - 3 weeks after the last deposit made in the specified method has been credited to your account. Such deadlines are due to mandatory fraud checks;
2.2.6. if the turnover of funds, also known as the amount of bets on the account, is less than double the amount of the deposit, the Company has the right to withhold from the player’s game account a commission in the amount of 30% of the desired withdrawal amount (but not less than 0.5 EUR) as expenses for making the payment.
2.3. To ensure your safety, you can withdraw no more than 2,000 euros per day, no more than 5,000 euros within 1 week, and no more than 20,000 euros within 1 month.
2.4. fatbet.casino offers a wide range of withdrawal methods. Depending on the method chosen, withdrawals may be subject to a fee. In addition, your bank may charge additional service fees. The commission amount may change periodically.
2.5. fatbet.casino returns the funds to you in the same way that you previously chose to deposit it.
2.6. In most cases, fatbet.casino has a no-commission policy on deposit methods in support of loyal customers. However, players are not allowed to deposit or withdraw funds from the system if they are using it as an intermediate facility to transfer money. Such players will be dealt with on a case-by-case basis and will be required to pay back any unpaid commission. This behavior may be considered indicative and may be reported to AML management. This policy may be changed in the future.
2.7. When withdrawing funds to any payment system, a one-time service fee of 3% is charged (regardless of the number of withdrawal requests previously made by the client).
2.8. You confirm that you agree to our withdrawal schedule. Requests for withdrawal of funds are processed around the clock. The company is not responsible for any delays in payment processing that occur after our managers have processed the withdrawal request.
2.9. Each individual withdrawal request, unless encumbered by primary or secondary identification, origin of funds or winning history, may take up to 5 business days to process, however the Company will make every effort to process requests as quickly as possible.
2.10. The company has the right to set its own limits on the minimum and maximum amount of deposits and withdrawals of funds per transaction and change them at any time at its discretion and without prior notice, but with the announcement of the details of the limit on the official website. website fatbet.casino within 14 working days from the date of entry into force of the new conditions.
2.11. There are some restrictions on withdrawal of funds if there are active and inactive bonuses on your fatbet.casino gaming account (see clause 3 of the Terms).
2.12. In cases where the amount of your withdrawal request exceeds the total amount of your deposits (including the amount on your balance) by 10 times or more, you will be limited to 5000 EUR (or the equivalent in your currency) for withdrawal per month.
2.13. To withdraw funds, you are encouraged to use the same method that was used to make a deposit, if available. Otherwise, you can choose the bank transfer option.
2.14. We reserve the right to cancel a withdrawal and send it to another payment method at our sole discretion.
2.15. Other conditions for withdrawing winnings are negotiated separately with the site Administration.
3. Bonus
3.1. A bonus is a gift that you can receive from the company using a promotional code or automatically.
3.2. You can receive bonuses as part of general or individual promotions. The conditions for accruing a gift depend on its type.
3.2.1. Deposit bonus (cash bonus). You replenish your account and additionally receive bonus funds. This bonus has a percentage and a maximum possible amount.
3.2.2. No deposit bonus. Accrued without replenishing the account. In the “Casino” section, the no deposit bonus is free spins (free spins).
3.2.3. A player who has used any no deposit bonus must make a deposit to fulfill the KYC requirements and AML policy.
3.3. You will receive bonuses not on your main balance, but on a special bonus account.
3.4. Casino bonuses cannot be wagered in Instant games, card games, roulettes and Live casinos.
3.5. Any bonus accruals and gift free spins (free spins) are available for wagering within a certain period, according to the terms of a specific promotion. If after this period any of the bonuses are not wagered, they will be automatically canceled
3.6. Only when the amount in the player’s real account is zero does he start playing with bonus money.
3.7. All winnings received when playing with bonus money are credited to the player’s bonus balance.
3.8. If a player tries to withdraw funds without fulfilling the wagering conditions for the bonus balance and/or free spins, the bonus balance and/or free spins will be debited from the balance accordingly after confirmation of the withdrawal request.
3.9. We reserve the right to closely monitor players and confiscate all relevant winnings if bonus abuse is discovered.
3.10. It is prohibited to create new accounts to receive a gift again. We can also impose restrictions, including the cancellation of bonuses and winnings on them, if we detect unfair play on the part of the user using strategies with minimal risk.
